Our Commitment to Your Satisfaction
At Myer Clothing Shop, we stand behind the quality of our premium Australian fashion collection. We understand that sometimes a product might not meet your expectations, which is why we’ve created a straightforward returns and exchanges process for our valued customers.
- Return Period: 15 days from delivery date
- Free returns for defective items
- Easy online return process
- Refunds processed within 5-7 business days
Eligibility Criteria
| Condition | Requirements |
|---|---|
| Return Window | 15 days from delivery date |
| Product Condition | Unworn, unwashed, with original tags attached |
| Original Packaging | Including all labels and accessories |
| Proof of Purchase | Original order confirmation or receipt required |
Non-Returnable Items
Due to hygiene and safety reasons, the following items from our collection cannot be returned or exchanged:
- Bras – Intimate apparel for hygiene reasons
- Briefs – Intimate apparel for hygiene reasons
Exceptions apply for defective items – please contact us immediately if you receive a defective intimate apparel item.
Step-by-Step Return Process
Step 1: Submit Return Request
Complete the Return Request Form below and email it to our customer service team at [email protected] within 15 days of receiving your order.
Step 2: Wait for Authorization
Our team will review your request within 24-48 hours and email you a Return Authorization Number and shipping instructions.
Step 3: Package Your Items
Securely package the items in their original condition with all tags attached. Include a copy of your Return Authorization email.
Step 4: Ship Your Return
Ship your return package to our Australian warehouse:
Myer Clothing Shop Returns44 Isaac Road
BUTLERS GORGE, AU 7140
Australia
Refund Information
| Refund Type | Processing Time | Method | Notes |
|---|---|---|---|
| Standard Returns | 5-7 business days after we receive your return | Original payment method | Shipping costs non-refundable |
| Defective Items | 3-5 business days after confirmation | Original payment method or store credit | Free return shipping |
| Exchanges | 7-10 business days total processing | New item shipped | Subject to availability |
Exchange Policy
We’re happy to exchange items for a different size or color within our Australian fashion collection. Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll process a refund instead.
Exchange Processing Time: 7-10 business days from when we receive your return
Shipping: Free shipping on all exchange items
Return Request Form Template
Myer Clothing Shop – Return Request Form
Email Subject: Return Request – Order #[Your Order Number]
Customer Information:
- Full Name: [Your Full Name]
- Email Address: [Your Email Address]
- Order Number: [Your Order Number]
- Order Date: [Order Date]
Return Items:
- Item 1: [Product Name], Size: [Size], Color: [Color], Quantity: [Qty]
- Reason for Return: [Please select: Wrong Size/Defective/Changed Mind/Other]
- Preferred Resolution: [Refund/Exchange – if exchange, specify preferred size/color]
Additional Comments:
[Any additional information or special requests]Please attach photos if returning due to defective items
International Returns
For our global customers (excluding Asia and select remote areas), return shipping costs are the responsibility of the customer unless the return is due to our error or defective merchandise. Refunds will be processed in Australian Dollars (AUD) and may be subject to currency exchange fluctuations.
Need Help With Your Return?
Our Australian customer service team is here to help you with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 24 hours during business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM AEST
Friendly Reminder: We want you to love your Australian fashion pieces as much as we do! If you’re unsure about sizing or have any questions before purchasing, don’t hesitate to reach out to our style advisors for personalized recommendations from our activewear, accessories, and footwear collections.
Last Updated: December 2023 | Myer Clothing Shop – Premium Australian Fashion