Welcome to Myer Clothing Shop’s FAQ section! We’re dedicated to providing you with premium Australian fashion and exceptional service. Below you’ll find answers to our most commonly asked questions about our products, delivery, returns, and more.
đī¸ Product Information
What types of products do you specialise in?
We focus on contemporary Australian fashion with particular emphasis on:
- Activewear collections (tops, bottoms, shoes, and bras)
- Quality accessories and watches
- Bags, backpacks, and wallets
- Footwear including boots, boat shoes, and dress shoes
- Essential undergarments and belts
What is the quality of your products?
We pride ourselves on offering premium fashion that doesn’t compromise on quality or value. Our collections are carefully curated to ensure they meet Australian fashion standards while remaining affordable.
Do you offer seasonal collections?
Yes! We regularly update our collections to reflect current seasons and fashion trends. Keep an eye on our website for new arrivals and seasonal must-haves.
đ Delivery & Shipping
Where do you ship to?
We proudly ship worldwide, excluding Asia and select remote areas. We’re committed to bringing affordable Australian fashion to customers across the globe.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping – Available on orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
All orders are processed within 1-2 business days before shipping. During peak seasons or sales events, processing may occasionally take slightly longer as we ensure each item meets our quality standards.
Will I receive tracking information?
Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey right to your doorstep.
Are there any additional international fees?
Your order may be subject to import duties and taxes, which are the responsibility of the recipient based on your country’s regulations. These are not included in your order total.
đŗ Payments & Accounts
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption to ensure your payment information remains secure and protected.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
âŠī¸ Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your items. Products must be in original condition with tags attached. We want you to be completely satisfied with your purchase!
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate the return process. We’ll guide you through the steps and provide you with a return authorization.
When will I receive my refund?
Once we receive your returned items and verify their condition, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
đ Website & Order Management
How can I track my order?
You can track your order using the tracking link provided in your dispatch confirmation email. If you’re having trouble, our customer service team is happy to help.
Can I modify or cancel my order?
Orders can only be modified or cancelled within the first 12 hours after placement. Please contact us immediately if you need to make changes to your order.
What should I do if I receive a damaged item?
We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged item and your order number. We’ll resolve this promptly for you.
Still Have Questions?
Our friendly customer service team is here to help! Reach out to us at:
Email: [email protected]
We typically respond within 24 hours during business days.
Ready to refresh your wardrobe with style that doesn’t compromise on quality or value?